Buy With Confidence
Every kayak from Jax Yaks is backed by manufacturer warranties and our 30-day satisfaction guarantee.
We're so confident you'll love your new kayak that we offer a 30-day trial period. Take it out, explore the waters, and really get to know your kayak. If you're not completely satisfied within 30 days, you can return it for a refund of your purchase price, minus a 10-40% restocking fee to cover inspection, cleaning, and recertification costs.
To qualify:
Kayak must be returned in resalable “like new” condition with little to none noticeable damage
All original components, packaging, accessories, and documentation must be included
Customer pays return shipping costs
Any damage beyond normal use will be assessed and will affect refund amount
This guarantee lets you try your kayak with confidence while ensuring it's a good fit for your paddling style and needs. The restocking fee helps us maintain our high-quality standards and continue offering this unique trial opportunity to future paddlers.
Note: Limited to one guarantee claim per customer.
Guarantee process: contact jax@jax-yaks.com
Love It or Return It
Long-Term Protection on Every Brand
All kayaks sold by Jax Yaks include manufacturer warranties. Coverage varies by brand—see details below.
File A Claim
STEP 1: Contact Us First
Before filing a claim, reach out to Jax Yaks. We'll help assess the issue and guide you through the process.
Call/Text 417-718-5210 | Email: Jax@jax-yaks.com
STEP 2: Gather Required Information
To process your claim quickly, have the following ready:
✓ Proof of purchase (original receipt or invoice)
✓ Serial number (found on hull or MSO)
✓ Clear photos of the damage (see requirements below)
STEP 3: Submit Photos
Please provide clear, in-focus images of:
For Kayaks/Canoes/SUPs:
Full view of hull
Full view of deck
Close-up of damage area
Clear image of serial number/MSO label
For Paddles:
Full view of front and back
Close-up of both blades
Close-up of damage or failure point
Photo of product tag (if available)
For Accessories:
Photos showing damage or defect
Product details, SKU, and quantity
Close-up of affected area
STEP 4: We'll Handle the Rest
Once we receive your information, we'll:
Review your claim and photos
Submit to the manufacturer on your behalf
Keep you updated throughout the process
Coordinate repair or replacement
Typical processing time: 7-14 business days
WARRANTY EXCLUSIONS
What's NOT Covered:
Manufacturer warranties do NOT cover:
Normal wear and tear (scratches, UV fading, etc.)
Damage from misuse or neglect (dragging over rocks, improper storage, etc.)
Commercial use (rentals, guided tours, commercial operations)
Alterations or modifications to the kayak
Damage during transport (roof rack issues, tie-down damage, etc.)
Second-hand purchases (warranties are non-transferable and apply only to original purchaser)
Note: Using your kayak for commercial purposes voids the manufacturer warranty.
FREQUENTLY ASKED QUESTIONS
Q: Does the manufacturer warranty transfer if I sell my kayak?
A: No. Manufacturer warranties are non-transferable and apply only to the original purchaser with proof of purchase.
Q: What's the difference between 1st quality and 2nd quality hulls?
A: 1st quality refers to brand-new kayaks in perfect condition. 2nd quality refers to "blemished" or factory seconds—kayaks with minor cosmetic imperfections but full structural integrity. These have shorter warranty coverage.
Q: Can I return a kayak after 30 days?
A: Our 30-day guarantee expires after 30 days from purchase. After that, you're covered by the manufacturer warranty for defects, but not general dissatisfaction.
Q: What if my kayak was damaged during shipping?
A: Contact us immediately (within 48 hours of delivery). Shipping damage is handled differently than warranty claims.
Q: Do I pay for return shipping if I use the 30-day guarantee?
A: Yes, return shipping costs are the customer's responsibility. For local customers, you may return in person to our Lebanon, MO location.
Q: How long do repairs take?
A: Most warranty repairs or replacements take 2-4 weeks depending on manufacturer processing times and parts availability.